Certifications

Certification is the best way to ensure that your technician has the most up-to-date skills and meets industry standards. According to Microsoft, 63% of hiring managers think that certified individuals are more productive on the job, and certified teams are 28% more productive.

All of our technicians have one or more of the following certifications:

Microsoft Certified Information Technology Professionals (MCITP)

The Microsoft Certified IT Professional (MCITP) certification helps validate that an individual has the comprehensive set of skills necessary to perform a particular job role, such as database administrator or enterprise messaging administrator. MCITP certifications build on the technical proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications. MCITP members are IT professionals capable of deploying, building, designing, optimizing, and operating technologies; they make the design and technology decisions necessary to ensure successful technology implementation projects.

Microsoft Certified Systems Engineers (MCSE)

The Microsoft Certified Systems Engineer (MCSE) demonstrates that an individual is skilled in designing, implementing, and administering infrastructures for business solutions based on Windows Server 2003 and Microsoft Windows 2000 Server. Implementation responsibilities include installing, configuring, and troubleshooting network systems. An individual with this certification has at least one year of experience in designing, installing, configuring, and troubleshooting network systems.

MCTS (Microsoft Certified Technology Specialist)

The Microsoft Certified Technology Specialist (MCTS) certification proves a person’s ability to successfully implement, build on, troubleshoot, and debug a particular Microsoft technology, such as a Windows operating system, Microsoft Exchange Server, Microsoft SQL Server, and Microsoft Visual Studio. People with this certification have one or more years of experience implementing, troubleshooting, and debugging a specific technology.

MCSA (Microsoft Certified Systems Administrator)

The Microsoft Certified Systems Administrator (MCSA) certification validates an individual’s ability to manage and troubleshoot network environments based on the Windows Server 2003 operating system. It reflects a unique set of skills required to succeed in a variety of job roles, such as systems administrator, network administrator, information systems administrator, network operations analyst, network technician, and technical support specialist.

MCDBA (Microsoft Certified Database Administrator)

The Microsoft Certified Database Administrator (MCDBA) certification is demonstrates an individual’s ability to derive physical database designs, develop logical data models, create physical databases, create data services by using Transact-SQL, manage and maintain databases, configure and manage security, monitor and optimize databases, and install and configure Microsoft SQL Server 2000. The MCDBA certification validates a unique set of skills that are required to succeed in a variety of job roles, such as database administrator, database analyst, and database developer. Candidates should have at least one year of experience working with Microsoft SQL Server.

MCDST (Microsoft Certified Desktop Support Technician)

The Microsoft Certified Desktop Support Technician (MCDST) certification proves an individual’s ability to successfully troubleshoot desktop environments that run on the Windows operating system. It also shows that you have the necessary soft skills to educate users and help them solve hardware and software operation and application problems on Windows. The MCDST certification validates the unique set of skills required to succeed in a variety of job roles, such as help desk technician, customer support representative, computer support specialist, technical support representative, and technical support specialist.

Cisco Certified Network Associates (CCNA)

Cisco Certified Network Associate (CCNA) validates an individual’s ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. CCNA curriculum includes basic mitigation of security threats, introduction to wireless networking concepts and terminology, and performance-based skills, as well as the use of these protocols: IP, Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists (ACLs).

Cisco Certified Network Professionals (CCNP)

Cisco Certified Network Professional (CCNP) validates the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on advanced security, voice, wireless and video solutions. Those who achieve CCNP have demonstrated the skills required in enterprise roles such as network technician, support engineer, systems engineer or network engineer.

Cisco Certified Internetwork Expert (CCIE)

The Cisco Certified Internetwork Expert (CCIE) certification is accepted worldwide as the most prestigious networking certification in the industry. Network Engineers holding an active Cisco CCIE certification are recognized for their expert network engineering skills and mastery of Cisco products and solutions. The CCIE community has established a reputation of leading the networking industry in deep technical networking knowledge and are deployed into the most technically challenging network assignments.

Network+

The CompTIA Network+ certification is the sign of a qualified networking professional.

Server+

The CompTIA Server+ certification validates knowledge of server issues and technology, including disaster recovery. It is a vendor neutral certification that proves knowledge of server hardware and software.

Apple Certified Associates (ACA)

Apple Certified Associate (ACA) status validates basic entry level skills in a specific application. This certification proves an individual’s knowledge about adding machines with OS X from Apple to a Windows network.

Apple Certified Professional (ACP)

Apple Certified Pro – Level One demonstrates an individual’s essential operational knowledge of an application, while Apple Certified Pro – Level Two attests to a deeper understanding and mastery of advanced features.

Apple Certified Support Professional (ACSP)

The Apple Certified Support Professional (ACPS) certification demonstrates an individual’s understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities. This certification addresses the technical skills needed by a Mac OS X specialist who works as a support professional or otherwise assists Mac OS X users with technical issues.

Apple Certified Technical Coordinator (ACTC)

The Apple Certified Technical Coordinator (ACTC) certification is an entry level certification for Mac OS X power users, entry-level system administrators, IT professionals, and technical coordinators who provide help desk support to Mac OS X users. In addition to user support, these professionals maintain the Mac OS X Server platform. It verifies a foundation in Mac OS X and Mac OS X Server features and use, including the ability to configure key services and perform basic troubleshooting of the essential Mac OS X and Mac OS X Server capabilities.